If you have any questions, please feel free to contact us. You can reach us daily from 8 am -12 am and from 2 pm - 10 pm by phone at +39 0473 864415 or you can send us an email to residence@saegemuehle.
Offer/booking: All offers sent to you are non-binding until our confirmation. After a guest has made a booking, we send a pre-booking confirmation with duration, price, flat type and number of persons. The booking is thus pre-booked only for shorts days. The booking is binding after your reservations confirm and after receipt of your deposit for confirmation. The deposit amounts to 30% of the price of the holiday and can be paid into our account by bank transfer or we can charge the deposit to your credit card with your written consent. The minimum stay for a binding reservation is 7 days, we rent from Saturday to Saturday. Outside holiday periods, holiday days of less than a week can be requested.
No reservation fee! - At the final settlement you will be charged the full amount paid in advance.
Our bank coordinates:
Arrival/departure: On the day of arrival, your flat, single room, double room or holiday villa is available from 3.00 pm. Arrival is possible until 10.00 p.m., we ask for a short message. On the day of departure we kindly ask you to vacate the accommodation by 10.00 am. Our guests are free to arrive late or to leave early. In any case, the booked period will be charged.
Pets: Dogs are not allowed in all accomodations like apartments, single room, double room and holiday house.
Payment: We accept Visa, Mastercard and EC-Card. Cash is possible up to a maximum amount of € 1.999,99. American Express and Diners Club cards are not accepted.
Prices - VAT - local tax: All our prices include VAT of 10 percent (as of 2021). Should there be a legal percentage increase or reduction, the price of the stay will be adjusted accordingly. For each person over 14 years of age, we are obliged by the municipality of Prato to charge a local tax of € 1.60 per person/night (as of 2021). From 2022 the local tax will be increased to € 1,80 per person/night. This will be shown separately on the invoice.
Other: Mistakes or printing errors and possibleprice changes. All prices mentioned in the price list are inclusive of VAT and are per day.
Cancellation conditions: If you cannot take your booked holiday or have to cancel ...
Covid-19 cancellation situation: If you are unable to start your holiday due to Covid (border closed), we can rebook your deposit for a later stay in the year free of charge.
Otherwise, the general cancellation conditions apply: Up to 95 days before the arrival date we will refund the deposit, less the handling fee of € 80. From 95 days 50%, from 30 days 80%, less than 14 days and in case of early departure or late arrival 100% of the agreed total price of the booked arrangement will be charged.
Travel Insurance: Before the start of a journey, something unforeseeable can sometimes happen. However, with our travel cancellation insurance you are protected from financial loss. For a carefree protection of your booking we therefore advise you to take out a cancellation insurance (5% of the travel price). You can take out the Travel cancellation insurance yourself, our travel Insurance.