Useful information, payment & travel cancellation protection insurance for your holiday in South Tyrol.
If you have any questions, please feel free to contact us. You can reach us daily from 8 am -12 am and from 2 pm - 10 pm by phone at +39 0473 864415 or you can send us an email to residence@saegemuehle.
Offer/booking: All offers sent to you are non-binding until our confirmation. After your booking request by e-mail, we will send you our price offer. The booking request therefore only remains reserved for one day. Only after your reconfirmation of the reservation and the receipt of your deposit for confirmation, the booking becomes binding for both parties. The deposit amounts to 30% of the tour price and can be paid into our account by bank transfer or we can charge the deposit to your credit card with your written consent.
The minimum stay for a binding reservation is 7 days, we rent from Saturday to Saturday. Outside holiday periods, holiday days of less than a week can be requested.
No reservation fee! - At the final settlement you will be charged the full amount paid in advance.
Our bank coordinates - IBAN: IT98X0818358720000300000779
Arrival/departure: On the day of arrival, your flat, single room, double room or holiday villa is available from 3.00 pm. Arrival is possible until 10.00 p.m., we ask for a short message. On the day of departure we kindly ask you to vacate the accommodation by 10.00 am. Our guests are free to arrive late or to leave early. In any case, the booked period will be charged.
Prices - VAT - local tax: All our prices include VAT of 10 percent. Should there be a legal percentage increase or reduction, the price of the stay will be adjusted accordingly. The statutory local tax of € 1.80 per person/night is shown separately on the invoice.
Pets: Dogs are not allowed in all accomodations like apartments, single room, double room and holiday house.
Payment: We accept Visa, Mastercard and EC-Card. Cash is possible up to a maximum amount of € 1.999,99. American Express and Diners Club cards are not accepted.
Other: Mistakes or printing errors and possibleprice changes. All prices mentioned in the price list are inclusive of VAT and are per day.
If you cancel your reservation in writing up to 95 days before the agreed date of arrival, we will refund the deposit minus a handling fee of € 80. From 94 days before the agreed arrival date, 50 percent of the total price of the booked arrangement will be charged. In case of cancellation between 93 days and 30 days before the arrival date at the latest, 80 percent of the total price of the booked arrangement will be charged. In the event of cancellation less than 30 days prior to the date of arrival, 100% of the agreed total price of the booked arrangement will be charged.
In case of no-show and in case of early departure or late arrival, 100 percent of the agreed total price of the booked arrangement will be charged. Verbal cancellations are not valid.
Inexpensive cancellation protection: We recommend that you take out travel cancellation insurance. This is also valid if you cannot make your journey because you are ill with Covid-19 or are in quarantine. For a carefree coverage of your booking we therefore advise you to take out a cancellation insurance (5% of the travel price).